Xefr Platform Services

Your Platform is Live.
Now Keep It Growing.

Xefr connects your systems and makes your data work harder. But platforms need care: new data sources appear, teams grow, requirements shift. Our managed services keep your Xefr deployment healthy, evolving, and delivering value long after go-live.

Talk to Us

Sound Familiar?

Your platform is live but the world keeps moving. You need someone who knows Xefr inside out, available when you need them.

New Sources Keep Appearing

Another system to connect. Another data feed. Another team asking "can Xefr do this?" You need capacity to evolve, not just maintain.

Nobody Has Time

Your team is busy running the business. Platform improvements keep getting pushed to "next quarter." Small issues accumulate into big ones.

You Want More From AI

The AI capabilities in Xefr are powerful, but you need guidance on what to tackle first. Agents, search, enrichment: the possibilities are growing faster than your bandwidth.

What's Included

Direct Access to the Xefr Team.

Not a generic support desk. Direct access to the engineers and architects who built the platform. They know Xefr because they made it.

Platform Health Monitoring

Proactive checks on performance, data quality, and system health. We spot issues before they become problems.

Priority Support

Direct access to the Xefr engineering team. Not a ticket queue. Real people who know your deployment and can act fast.

Continuous Improvement

New connectors, enhanced dashboards, workflow optimisation, and AI features. Your platform keeps evolving with your business.

Business Reviews

Regular check-ins to review platform usage, discuss upcoming needs, and plan enhancements. Strategic, not just operational.

Security and Patching

Security updates, vulnerability scanning, and compliance checks. Your data stays protected as threats evolve.

Training and Enablement

Onboard new team members, upskill existing users, and make sure everyone gets the most from the platform.

Service Tiers

Three Levels. One Conversation to Decide.

Every Xefr deployment is different. We'll recommend the right level based on your platform complexity, team size, and ambitions.

Essentials

Keep your platform healthy
  • Email support during business hours
  • Bug fixes and security patches
  • Platform health monitoring
  • Annual platform health review
  • Monthly status summary
  • Minor configuration changes
  • User management guidance

Ideal for stable deployments with light usage

Enterprise

Your outsourced Xefr team
  • Dedicated senior contact
  • Email, Teams, and phone support
  • Priority feature requests
  • Urgent-priority resolution
  • Monthly business review
  • Strategic advisory sessions
  • Continuous improvement programme
  • New data connectors included
  • Roadmap co-development
  • Custom training programme

For mission-critical deployments that demand the best

Included With Every Tier

Security and Compliance

ISO 27001 certified. Regular security patches. Vulnerability monitoring. Your data stays protected.

Infrastructure Management

Azure hosting, backups, uptime monitoring, and performance optimisation. We handle the plumbing.

Predictable Billing

Fixed monthly fee alongside your Xefr licence. One bill. One relationship. No surprises.

"Xefr has become an invaluable system, sitting amidst the large corporate platforms that we use to maintain our operations. In essence, it has become both a powerful database tool and the 'glue' between other data systems."
Martin Norfolk, COO, British Board of Agrément

Let's Find the Right Fit.

Every Xefr platform is different. Tell us about your deployment, your team, and where you want to go next. We'll recommend a service tier that makes sense, with no obligation.

Get in Touch
sales@xerini.co.uk  |  0333 242 5204  |  xefr.io